Privacy Notice

At CloudSign.ie, safeguarding your privacy is one of our highest priorities. This Privacy Notice outlines how CloudSign.ie and its affiliates ("we," "our," or "us") collect, use, store, and process personal information about customers and individuals ("you") who use our websites, mobile applications, web clients, and any other services that link to this Privacy Notice (collectively, the "Services").

By using our Services, you acknowledge that we will collect and use your personal information as described in this Privacy Notice. If you're accessing our Services through a third-party organization, their terms may also govern how we process your information.

CloudSign.ie's core services help users create, complete, and verify digital transactions, such as electronically signing contracts or placing digital signatures on important documents. As part of providing these Services, we collect information that helps verify the validity of transactions, including the identities of participants and the devices they use.

Table of Contents

1. Collection of Personal Information
2. Use of Personal Information and Legal Bases
3. Disclosure of Personal Information
4. Retention of Personal Information
5. Your Choices
6. Your Privacy Rights
7. Children's Privacy
8. Notice to California Residents
9. How We Protect Your Information
10. Changes to This Privacy Notice
11. How to Contact Us

1. Collection of Personal Information

While you have choices about whether to visit our websites, use our apps, or provide personal information, certain features of our Services require your information to function properly. For example, you cannot sign electronic documents without providing signature information.

Personal Information We Collect From You

You provide us with personal information when you:

• Create or sign in to your account
• Initiate, sign, or review electronic documents
• Set up or modify your user profile
• Contact our support team
• Comment on our blog posts or community forums
• Participate in surveys, events, or sign up for newsletters

You may also provide information about others when you:

• Start or participate in an electronic transaction
• Share information in collaborative spaces
• Add members to an existing account
• Leave comments that mention others
• Refer friends to our Services

Categories of Personal Information

Examples of personal information we may collect include:

• Identifiers and Contact Information: Your name, email address, postal address, phone number, and electronic signature
• Commercial Information: Billing details, payment information, and products or services purchased
• Account Data: Login credentials and user profile information
• Contact Data: Information about your contacts when you grant permission
• Customer Service Information: Questions, feedback, and communications with our support team
• Device and Usage Data: Information about your device, browser, IP address, and how you interact with our Services
• Location Data: General location information based on IP address or more precise location when permitted

2. Use of Personal Information and Legal Bases

We use your personal information to provide, maintain, and improve our Services, develop new features, and market our products. Where required by law, we rely on legal bases (or grounds) to process your information.

Legal Bases for Processing

Our legal bases for processing your information may include:

• Contract Performance: Processing necessary to fulfill our contractual obligations to you
• Legitimate Interests: Processing that serves our legitimate business interests while respecting your rights
• Legal Obligation: Processing required to comply with applicable laws
• Consent: Processing based on your specific consent

How We Use Your Information

We use your personal information for purposes including:

• Providing the Services you request and processing payments
• Managing your account and communicating with you
• Recording details about electronic document transactions
• Gathering data for digital signatures and certificates
• Maintaining and improving the security of our Services
• Analyzing usage patterns to enhance our Services
• Personalizing your experience and providing customer support
• Marketing our products and services (subject to your preferences)

3. Disclosure of Personal Information

We may share your personal information with third parties in the following circumstances:

• Service Providers: Third parties that help us deliver our Services
• Business Partners: Companies we work with to provide integrated services
• Legal Requirements: When required by law, legal process, or government authorities
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly agree to the sharing
• Protection: To protect our rights, privacy, safety, or property

4. Retention of Personal Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Notice, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include the nature of our relationship with you, legal obligations, and operational requirements.

5. Your Choices

You have several choices regarding your personal information:

• Account Information: You can access, update, or delete certain information through your account settings
• Marketing Communications: You can opt out of marketing emails by following the unsubscribe instructions
• Cookies and Tracking: You can manage cookies through your browser settings
• Mobile Permissions: You can control app permissions through your device settings

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Right to access your personal information
• Right to correct inaccurate information
• Right to delete your information (with certain limitations)
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent

To exercise these rights, please contact us using the information in the "How to Contact Us" section below. We will respond to your request in accordance with applicable law.

7. Children's Privacy

Our Services are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete the information.

8. Notice to California Residents

California residents have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). This includes the right to know what personal information we collect, how it's used, the right to access or delete your information, and the right to opt out of the sale or sharing of personal information. We do not sell your personal information as defined by the CCPA/CPRA.

9. How We Protect Your Information

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or disclosure. These measures include encryption, access controls, security testing, and regular security assessments. While we strive to protect your information, no security system is completely impenetrable, and we cannot guarantee the absolute security of your data.

10. Changes to This Privacy Notice

We may update this Privacy Notice periodically to reflect changes in our practices or legal requirements. We will post the revised notice on our website with an updated effective date. If we make material changes, we will notify you as required by applicable law, which may include posting a notice on our website or sending you an email notification.

11. How to Contact Us

If you have questions, concerns, or requests regarding this Privacy Notice or our privacy practices, please contact us at:

Last Updated: April 23, 2025